He Uncuffed a Shoplifter, Thinking It Was Just Another Routine Arrest …

I paid for the medication at the hospital pharmacy before I left that evening. The prosecutor called in a favor the following day and found a veterans’ outreach coordinator willing to take on James’s case. By the next morning, James had an appointment with the VA. By the end of the week, a caseworker had located records, emergency housing options, and a benefits advocate willing to push through the backlog. It turned out James had never properly completed half the paperwork that might have helped him decades earlier, forms that had seemed too complicated or too humiliating or simply too permanent a record of a self he had been ashamed of. The advocate was patient with him. Lena went with him to every appointment.